Responsible Gaming at 123bd

At 123bd, we believe that responsible gaming is not just a regulatory requirement — it is a core value that shapes how we build and operate our platform. Tens of thousands of players across Dhaka, Chittagong, Sylhet, Khulna, and Rajshahi trust 123bd for their gaming entertainment. With that trust comes a duty of care that we take seriously every single day.

Gambling, when approached responsibly, is a legitimate form of entertainment that millions of people worldwide enjoy safely. Problems arise when gambling shifts from a recreational activity to a compulsion — when it stops being a choice and starts being a need. Our responsible gaming programme exists precisely to prevent that shift, and to support players who feel they may be approaching that line.

Age Restriction — 21+ Only

123bd enforces a strict minimum age of 21 years for all registered players. This is not a guideline — it is an absolute requirement. During registration, every player is required to confirm that they are 21 years of age or older. Where our systems flag an account for age verification, the player will be required to submit a valid national identity card, passport, or driving licence before any withdrawal can be processed.

Any account found to belong to a person under the age of 21 will be immediately closed. All funds held in the account will be forfeited and any winnings will be void. 123bd cooperates fully with parents and guardians who suspect that a minor has accessed the Platform using a family member's credentials. If this applies to you, contact our support team at once.

Your Responsible Gaming Toolkit

123bd provides a comprehensive suite of player-protection tools. Every tool is available on request through our 24/7 support team. Here is what you can access:

To activate any of these tools, contact our support team at [email protected] or use the in-app support chat. Deposit limit reductions and self-exclusion requests are processed immediately. Increases to limits require a 7-day cooling-off period before taking effect — this protects players from impulsive decisions made in the heat of the moment.

What Healthy Gambling Looks Like

Responsible gaming at 123bd means treating every session as entertainment — not as a way to earn income, recover losses, or escape from stress. Healthy gambling habits share these characteristics:

• You set a budget before you start and you stop when that budget is reached, win or lose.
• You never borrow money or use funds meant for essential bills to gamble.
• You can take a break from gambling without feeling anxious, irritable, or preoccupied.
• Gambling is one activity among many — it does not dominate your leisure time or your thoughts.
• You are honest with friends and family about the time and money you spend on gaming.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Recognising the early signs makes it much easier to step back before the habit takes hold. Watch out for the following:

Quick Self-Assessment

Answer these five questions honestly. If you answer "yes" to two or more, consider speaking to our support team or taking a cooling-off period.

There are no right or wrong answers — this is a tool for your own reflection, not a clinical diagnosis. What matters is that you are honest with yourself. If the answers concern you, our team is here to help without judgement.

How to Activate Your Safety Tools

Activating any of the responsible gaming tools described on this page is straightforward. All requests are handled by our support team and can be submitted at any time — day or night, seven days a week.

Setting a Deposit Limit

To set a daily, weekly, or monthly deposit limit, email [email protected] with the subject line "Deposit Limit Request". State the limit type (daily / weekly / monthly) and the amount in BDT you wish to set. The limit will be applied to your account within 24 hours and will remain in effect until you formally request a change. Requests to lower a limit are processed immediately. Requests to increase a limit require a 7-day waiting period.

Requesting a Time-Out or Cool-Off

A cool-off period temporarily suspends your account for a set duration: 24 hours, 48 hours, 7 days, or 30 days. During a cool-off, you cannot log in, place bets, or make deposits. Your account balance is preserved and the account can be re-activated after the cool-off period ends. To request a cool-off, contact [email protected] with your registered mobile number and your chosen duration.

Applying for Self-Exclusion

Self-exclusion is a formal request to block your account for a defined minimum period — typically 6 months, 1 year, 3 years, or permanently. Unlike a cool-off, self-exclusion cannot be reversed before the minimum period has elapsed. This makes it the strongest commitment tool available. To apply, email [email protected] with the subject line "Self-Exclusion Request", your registered mobile number, and your chosen exclusion period. The exclusion will be applied within two hours of your request being received and verified.

Getting Help — You Are Not Alone

If gambling is causing you financial hardship, relationship problems, or emotional distress, please know that help is available and that reaching out is a sign of strength, not weakness. 123bd's support team is trained to handle responsible gaming concerns with care, confidentiality, and without judgement.

Remember: requesting help, activating a self-exclusion, or setting a deposit limit does not mean you are weak or that you have failed. It means you are taking ownership of your wellbeing — and that is exactly the kind of player 123bd is proud to support.

Protecting Those Around You

Problem gambling rarely affects only the person who is gambling. Partners, children, parents, and close friends are often impacted by the financial and emotional consequences. If you are concerned about someone else's gambling behaviour, there are steps you can take to help.

• Talk to the person openly and without blame — approach the conversation with concern, not accusation, and listen as much as you speak.
• Contact 123bd support on their behalf if they are unwilling or unable to do so themselves — we can discuss options with you even if the affected player is not on the call.
• Encourage professional support — counselling and financial guidance services are available in Dhaka, Chittagong, Sylhet, and other major cities across Bangladesh.

You do not need to be a registered 123bd player to contact our support team about a responsible gaming concern. We will always try to help, within the limits of what we can do without the account holder's direct involvement.